We help small businesses improve processes
Who We Are
We believe in empowering business owners through automation. Automation lets you focus on the key parts of your business as well giving more time to focus the customer experience.
4 questions for automation success
The Discussion
Business Processes
While it’s easy to jump to technology, that’s often the last piece of the puzzle. Once you’ve identified problem areas, determine the approach: Do you want small automation sprints to attack discrete areas? Or do you want to reimagine the process with optimal orchestration between human and digital labor? The end game is always the same: playing to the strengths of both people and machines.
Workforce
Whether you’re pursuing smaller automation or redesigning end-to-end business processes, automation brings big organizational change. The business is constantly evolving, and roles and career paths will be redefined. Leaders can lean on corporate culture, tying the automation agenda to the reasons why people are at the organization in the first place—to provide great customer experiences, have the most efficient shop, or be the most innovative.
Governance
Just because new tools enable business users to automate tasks, that doesn’t mean the automation is a simple endeavor. Defining and implementing an automation governance framework is pivotal to achieving returns over the long term. From technology and data standards to security and controls to roles and responsibilities, businesses must address the tough questions.
Return on Investment
Taking out costs is only a starting point. Employee engagement, customer satisfaction, or other business outcomes are different ways to justify and measure automation investments. If you think about customer experience as a part of every process, then operating models that were hard to imagine before automation came along may become possible. And business units can become more agile when operations staff members are empowered to automate manual tasks and apply their brainpower to critical thinking.
Not just code.
The Vision
Data prep and analysis
Automatically extract and integrate data from disparate sources, such as combining spreadsheet and ERP for analysis
Robotic Process Automation
Automate repetitive activities across multiple systems via software robots that replicate a user’s workflow
WEB SCRAPING
Automate the process of pulling information off of the internet. Whether it is checking on competitors, data feeds, or finding leads
Natural Language Processing
Algorithms that process speech or text input, such as a chatbot that interprets customer queries